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Frequently Asked Questions
Your Queries, Our Answers: Everything You Need to Know.
How can I schedule an appointment at Picton Eyecare?
To schedule an appointment with Picton Eyecare, you can give us a call at (02) 4603 2309 during our business hours, or you can visit our website and use our online appointment booking system.
Where is Picton Eyecare located?
We are conveniently located at Shop 1/102 Argyle Street, Picton NSW 2571. Feel free to reach out if you need any assistance finding us. We have parking available at the rear if the shop.
How soon can I expect a response to my inquiry or message?
We strive to respond to all inquiries as quickly as possible. You can typically expect a response within 24-48 hours, excluding weekends and holidays. If your matter is urgent, we recommend calling us at (02) 4603 2309 for immediate assistance.
Do you bulk bill for eye examinations?
We provide bulk billing services, ensuring that all Medicare related items are fully covered.
Can I claim my health fund when I order glasses?
Absolutely! We provide the convenience of health fund claims for eyeglasses purchases. Bring your health fund details, and our team will assist you in processing the claim to maximize your benefits.
Do you provide emergency eye care services?
In case of eye emergencies, please contact us immediately during business hours. For after hours emergencies, consider visiting the nearest hospital.
When should I get my children eyes tested?
It's important to schedule an eye test for your child around ages 3 to 3.5 years, and definitely before they start school, even if there are no apparent vision issues.
Can your optometrist prescribe eye drops?
Yes, our optometrist is therapeutics endorsed and can prescribe eye drops.
How long does it take to get prescription glasses?
The timeframe for receiving prescription glasses depends on various factors, including lens and frame type and any additional coatings. Our team will provide an estimated delivery time during your visit.
How often should I have an eye examination?
It is recommended to have a comprehensive eye exam every year to two years. However, if you have specific eye health concerns or changes in vision, more frequent visits may be necessary.
Can I wear contact lenses if I have astigmatism?
Yes, there are contact lenses specifically designed for individuals with astigmatism, known as toric lenses. Our optometrist can recommend the most suitable option for you.
How long does an eye examination typically take?
A comprehensive eye exam usually takes around 30 minutes. Additional time may be needed for specific tests or procedures.
What types of payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and cash. We can also claim your health fund for you. To find out if we accept your specific insurance or for any payment-related inquiries, please contact our friendly staff, who will be happy to assist you.
Do you sell prescription sunglasses?
Yes we provide custom prescription sunglasses with options for single vision, bifocal, or multifocal lenses, including tint, polarization, and anti-glare coating for your comfort and vision needs. We also have non prescription sunglasses both children and adults.
Do you offer seniors discount?
Yes offer 10% seniors discount on glasses and sunglasses. Present your seniors card to get discount.
Do I have to pay for my glasses upfront?
We require a 50% deposit when you order your glasses.
Still Have a Question?
We aim to respond to your inquiry within one business day.
Parking located at the back of the shop.